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Asking questions

Synjar's AI-powered search understands natural language questions and finds relevant answers from your documents.

How it works​

  1. You ask a question in plain language
  2. Synjar converts your question to semantic meaning
  3. AI finds the most relevant document sections
  4. Results are ranked by relevance

Asking effective questions​

Be specific​

Instead of broad queries:

Less effectiveMore effective
"refund""What is the refund policy for annual subscriptions?"
"setup""How do I configure SMTP for email notifications?"
"pricing""What's included in the Team plan?"

Use natural language​

Write questions as you'd ask a colleague:

  • "How do I reset my password?"
  • "What documents are required for compliance?"
  • "Who do I contact for billing issues?"

Include context​

Add relevant context to narrow results:

  • "In the employee handbook, what's the vacation policy?"
  • "For enterprise customers, what support options are available?"

Understanding results​

Each result shows:

  • Content snippet - The relevant text from your document
  • Relevance score - How well it matches your question (higher = better)
  • Source document - Which document contains this information
  • Link - Click to see full context

Refining searches​

Not finding what you need?​

  1. Rephrase - Try different wording
  2. Simplify - Use fewer, more specific terms
  3. Check documents - Is the information actually in your knowledge base?

Too many results?​

  1. Be more specific - Add details to your question
  2. Use filters - Filter by tags to narrow scope
  3. Quote exact phrases - "exact phrase" for literal matches

Tips for best results​

  • One question at a time - Break complex queries into parts
  • Use terms from your documents - Match the vocabulary
  • Check spelling - Typos can affect results
  • Try synonyms - If one word doesn't work, try alternatives

Search modes​

Semantic search (default)​

Finds conceptually similar content, even with different wording.

Best for: Questions, exploratory research, finding related information

Use quotes for exact phrase matching: "exact words"

Best for: Finding specific terms, error messages, codes

See also​