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Frequently asked questions

Find answers to common questions organized by user type.

Getting started​

How do I create an account?​

Go to app.synjar.com, click Sign up, and follow the verification process. You'll receive a confirmation email within minutes.

What file formats are supported?​

Synjar supports PDF, DOCX, TXT, and MD (Markdown) files. We recommend PDF for best results with complex layouts.

How long does document processing take?​

Most documents are processed within 30-60 seconds. Large PDFs (>5MB) may take 2-3 minutes. You'll see a status indicator while processing.

Can I search in multiple languages?​

Yes! Synjar supports semantic search in over 100 languages. Your documents and queries can be in different languages.

Documents​

How many documents can I upload?​

Document limits depend on your plan. Check the pricing page for details.

What's the maximum file size?​

Individual files can be up to 50 MB. For larger files, consider splitting them into smaller documents.

Can I edit documents after uploading?​

Currently, you need to re-upload to replace document content. Tag editing and metadata changes are supported without re-upload.

What happens if processing fails?​

Check that your file isn't corrupted and is in a supported format. If issues persist, try re-uploading. Contact support if the problem continues.

Synjar uses state-of-the-art semantic search (OpenAI embeddings). Accuracy depends on document quality and query specificity. Be specific in your questions for best results.

Can I search for exact phrases?​

Synjar uses semantic search, which finds conceptually similar content rather than exact matches. For exact phrases, include quotes in your query: "exact phrase here".

Why didn't my search find what I expected?​

  • Check that the document is in "Ready" status
  • Try rephrasing your question
  • Use more specific terms
  • Ensure the answer actually exists in your documents

Team & Collaboration​

How do I invite team members?​

Go to Settings > Team > Invite. Enter email addresses and select their role. They'll receive an invitation email.

What's the difference between Owner, Admin, and Member roles?​

  • Owner: Full access including billing and workspace deletion
  • Admin: Manage documents and team, can't access billing
  • Member: View and search documents, can upload

Can I transfer workspace ownership?​

Yes. Go to Settings > Team, find the member, and click Make Owner. You'll become an Admin.

Billing​

How do I upgrade my plan?​

Go to Settings > Billing > Change Plan. Select a new plan and complete payment. Changes apply immediately.

Can I get a refund?​

We offer a 14-day money-back guarantee for new subscriptions. Contact support@synjar.com for refund requests.

What payment methods are accepted?​

We accept all major credit cards (Visa, Mastercard, American Express) and some debit cards via Stripe.

How do I cancel my subscription?​

Go to Settings > Billing > Cancel Subscription. Your data remains accessible until the end of the billing period.

General questions​

Is my data secure?​

Yes. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We follow industry best practices for security. Enterprise customers get additional security features like SSO and audit logs.

Where is data stored?​

Cloud users: Data is stored in EU or US data centers (configurable for Enterprise). Self-hosted users: Data stays on your infrastructure.

Is there an SLA?​

Cloud customers on paid plans have a 99.9% uptime SLA. Self-hosted availability depends on your infrastructure.

Do you offer support?​

  • Community: GitHub issues and community forum
  • Cloud paid plans: Email support with 24-48 hour response
  • Enterprise: Priority support with SLA

Can I export my data?​

Yes. You can download all your documents and export workspace data at any time. We believe in data portability.

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